Returns Policy
RETURNS POLICY
(Updated 7/16/2023)
What are our acceptable Return Reasons?
- Product Will Be Exchanged
- Wrong Product Ordered
- Received Wrong Product
- Defective Product
- Product Was Not What Expected
All Return Requests must be submitted to our Customer Service team within (5) DAYS (GRACE PERIOD) of receipt of the Ordered Product(s).
Request for Refunds made after the GRACE PERIOD will not be authorized. At BLK NICE, LLC'S discretion, a 20% RE-PACKAGING FEE may be applied for Wrong Product(s) Ordered. All FINAL SALE PRODUCTS are FINAL SALE PURCHASES - NO Returns Accepted. PRODUCTS Returned must be UNWORNED, UNALTERED, UNWASHED, and Re-Packaged in their ORIGINAL Packaging.
What are our acceptable Return Actions?
- Exchange Product
- Will Order Correct Product
- Ship Correct Product (if Available)
- Replace Defective Product (if Same or Similar Product in Style and Price is Available)
- Issue Store Credit
- Issue Product Refund
What is our Customer Return process?
Customers can submit a Return Request by (1) logging into their Customer Account (2) locating the Ordered Product they wish to return, and (3) clicking the Return Items link. NOTE: Once a Full Refund or Partial Refund has been processed for an Ordered Product, the Customer will be unable to submit an additional Return Requests for the Order Number that the Full Refund or Partial Refund was processed under.
Customers will need to specify the (1) QTY To Return (2) Return Reason (3) Return Action, and (4) Comments, if applicable. After submitting the request, Customers will see the Return Instructions and receive a confirmation email.
Customers will be responsible for all shipping costs incurred for delivery of returned and exchanged products. However, BLK NICE, LLC will pay the return shipping costs for Products Incorrectly Shipped or Products Sent Defective.
BLK NICE, LLC will not be responsible for return packages damaged or lost by USPS or UPS.