Date revised and posted: May 14, 2026
BLK NICE, LLC and its affiliates and subsidiaries (collectively "BN" "We" "US" or "Our") is happy to accept returns for merchandise purchased on blknice.com that has not been worn, used, washed, altered or damaged, with tags still attached and in the original packaging (bubble mailers, envelopes, boxes, cases, bags, etc.), within (25) days of shipment.
To ensure every product meets our quality and hygiene standards, items that have been opened - specifically apparel like swimsuits or baby/toddler/youth/adults bodysuits - cannot be returned. Because these products may have come into contact with bodily fluids, we prioritze the health and safety of our customers by not accepting returns on these specific products. All SWIMWEAR and BODYSUITS and SALE products are FINAL SALE. All SALE products are FINAL SALE and are not eligible for returns.
What is the Return Reason that may generate a Shipping Fee for lost-in-transit products?
- Undeliverable Address Provided
If an address provided that is considered insufficient by the Shipping Courier, product(s) will be shipped back to our warehouse fulfillment facility and placed in 'temporary' returns for up to (20) days. Customers have the option to provide BN with a different shipping address if they wish to have the products reshipped. Products will be charged a Shipping Fee for reshipping the products to the correct shipping address.
How are lost-in-transit (undeliverable) products handled and what steps should be taken?
1. If more than (3) business days have passed after the purchased Order's estimated delivery date and the Customer still haven't received the purchased Order, send an email to
orders@blknice.com informing that a shipped order has not been delivered to the specified shipping address. Please include the
Order Number(s) in the email notification.
2. BN will submit or assist Customer with submitting a Problem Report (Claims) for:
(a) Type of Problem: Shipment Hasn't arrived yet.
(b) Preferred Solution: Reship to Deliverable Address (Shipping Fee applied)
(c) Preferred Solution: Issue Refund
What are the Return Reasons that may not generate a Shipping Fee for returned products?
- Shipped Wrong Product
- Defective or Damaged Product
How are wrong or defective or damaged products handled and what steps should be taken?
1. Within (3) business days, send an email to
orders@blknice.com informing that a shipped order has been delivered, but there's a problem(s). Please include the
Order Number(s) in the email notification.
2. BN will submit or assist Customer with submitting a Problem Report (Claims) for:
(a) Type of Problem: Shipment Has arrived, but there's a problem.
(b) Preferred Solution: Ship Correct Product
(c) Preferred Solution: Ship NonDefective Product
(d) Preferred Solution: Ship NonDamaged Product
(e) Preferred Solution:
Issue Refund
3. Within the Problem Report, describe the issue in detail for each affected product in the purchased Order, and, if relevant, upload accurate and clear photo images to avoid follow-up requests for additional photos and speeds up the process.
BN will pay the return shipping costs for product misprint, incorrectly shipped, or products sent defective.
What photos should be submitted when reporting a problem with a purchased Order?
Here are the types of photos we need, depending on the issue:
- Print placement issues: Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.
- Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible.
- Damaged products (e.g., mugs, frames) or product defects (e.g., holes, stains): Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.
- Orders with multiple identical products in different sizes: Make sure the photo shows the size tags along with the affected products.
- Incorrect product received: Include a photo of the product along with the packing slip visible in the same image.
- Size discrepancies:
- If the size tag shows a different size than what was ordered, please submit a photo of the product with the size tag visible.
- If the size tag shows the correct size but the product dimensions are off, include photos of the product with a measuring tool, following the measuring guidelines in the Size guide section found with in the Description section of the Product on www.blknice.com.
What are the Return Reasons that may generate a Shipping Fee for exchanging returned products?
- Exchange - Wrong Product Ordered
- Exchange - Wrong Size Ordered
- Exchange - Wrong Quantity Ordered
BN will not pay the return shipping costs for wrong products, wrong size, or wrong quantities ordered. Customer will be charged a Shipping Fee for reshipped products due to exchange requests.
How are wrong products, wrong sizes, and wrong product quantities handled and what steps should be taken?
1. Within (3) business days, send an email to
orders@blknice.com informing that a shipped order has been delivered, but a Return Request will be submitted. Please include the
Order Number(s) in the email notification.
2. BN will submit or assist Customer with submitting a Return Request for:
(a) Type of Problem: Shipment Has arrived, but a Return Request will be submitted.
(b) Preferred Solution: Exchange Wrong Product Ordered
(c) Preferred Solution: Exchange Wrong Size Ordered
(d) Preferred Solution: Exchange Wrong Quantity Ordered
(e) Preferred Solution:
Issue Refund
How are Returns Request submitted?
- Read our Returns Policy in its entirety prior to completing Return Instructions #2-#5.
- Log into the Customer Account at www.blknice.com.
- Locate the Order(s) connected to the Return Request and click the Returns Items link.
NOTE: Once a Full Refund or Partial Refund has been processed for an Ordered Product, the Customer will be unable to submit an additional Return Requests for the Order Number that the Full Refund or Partial Refund was processed under.
4. Specify the QTY To Return, Return Reason, Return Action, and leave a Comment, if applicable.
5. After submitting the request, Customers will see the Return Instructions and receive a confirmation email.
What is the address that should be used to mail back return product?
Below is the mailing address and it can only be used for sending returned products:
BLK NICE Boutique RETURNS
217 Wrangler Drive
Coppell, Texas 75019
All other types of correspondences (notices, letters, etc.) sent to this address will be returned to the sender. Also, this address should not be used as the legal address for legal correspondences.
