Returns Policy
Returns Policy
Date revised and posted: June 21, 2026
BLK NICE, LLC and its affiliates and subsidiaries (collectively "BN" "We" "US" or "Our") are happy to accept returns for products purchased on blknice.com that has not been worn, used, washed, altered, defected or damaged, with tags still attached and in the original packaging (bubble mailers, envelopes, boxes, cases, bags, all other shipping packing), within (20) days of shipment.
To ensure every product meets our quality and hygiene standards, items that have been opened - specifically apparel like baby/toddler/kids/youth/adults swimsuits - cannot be returned. Because these products may have come into contact with bodily fluids, we prioritize the health and safety of our customers by not accepting returns on these specific products. All SWIMSUITS products are FINAL SALE and not eligible for returns.
All SALE products are FINAL SALE and not eligible for returns.
What are the Return Reasons that may not generate a Shipping Fee for returned products?
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Shipped Wrong Product |
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Defective or Damaged Product |
How are wrong or defective or damaged products handled and what steps should be taken?
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1. |
Send an email, within (3) business days, to orders@blknice.com informing that a shipped Order has been delivered, but there's a problem(s). Please include the Order Number(s) in the email notification.
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2. |
BN will submit or assist Customer with submitting a Problem Report (Claims) for:
(a) Type of Problem: Shipment Has arrived, but there's a problem. (b) Preferred Solution: Ship Correct Product (c) Preferred Solution: Ship Non-Defective Product (d) Preferred Solution: Ship Non-Damaged Product (e) Preferred Solution: Issue Refund
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3. |
Within the same Problem Report, describe the issue in detail for each affected product in the purchased Order, and, if relevant, upload accurate and clear photo images to avoid follow-up requests for additional photos.
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BN will pay the return shipping costs for product misprint, incorrectly shipped, or products sent defective or damaged.
What photos should be submitted when reporting a problem with a purchased Order?
Here are the types of photos we need, depending on the issue:
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Print placement issues |
Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.
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Print quality issues
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Take a well-lit photo of the affected area, ensuring the print details are clearly visible.
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Damaged products or product defects
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Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.
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Orders with multiple identical products in different sizes
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Make sure the photo shows the size tags along with the affected products.
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Incorrect product received
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Include a photo of the product along with the packing slip visible in the same image.
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Size discrepancies
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If the size tag shows a different size than what was ordered, please submit a photo of the product with the size tag visible. If the size tag shows the correct size but the product dimensions are off, include photos of the product with a measuring tool, following the measuring guidelines in the Size guide section found within the Description section of the Product on www.blknice.com.
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What are the Return Reasons that may generate a Shipping Fee for exchanging returned products?
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Exchange – Wrong Product Ordered |
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Exchange – Wrong Size Ordered |
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Exchange – Wrong Quantity Ordered |
BN will not be responsible for the return shipping costs for wrong products, wrong size, or wrong quantities ordered. Customers will be charged a Shipping Fee for reshipped products associated with exchange requests.
How are wrong products, wrong sizes, and wrong product quantities handled and what steps should be taken?
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1. |
Send an email, within (3) business days, to orders@blknice.com informing that a shipped Order has been delivered, and a Returns Request will be submitted. Please include the Order Number(s) in the email notification.
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BN will submit or assist Customer with submitting a Returns Request for:
(a) Type of Problem: Shipment Has arrived and will submit Returns Request. (b) Preferred Solution: Exchange Wrong Product Ordered (c) Preferred Solution: Exchange Wrong Size Ordered (d) Preferred Solution: Exchange Wrong Quantity Ordered (e) Preferred Solution: Issue Refund
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What is the Return Reason that may generate a Shipping Fee for lost-in-transit products?
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Undeliverable Address Provided |
If a provided address is considered insufficient by the Shipping carrier, the product Order will be shipped back to our warehouse fulfillment facility and placed in 'temporary' returns status for up to (20) days. Customers have the option to provide BN with the correct shipping address if they wish to have the product Order reshipped. This same product Order will be charged a Shipping Fee for reshipping the products to the correct shipping address.
How are lost-in-transit products handled and what steps should be taken?
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1. |
If more than (3) business days have passed after the Order's estimated delivery date and the Customer still haven't received the purchased Order, send an email to orders@blknice.com informing that a shipped order was unable to be delivered to the provided shipping address. Please include the Order Number(s) in the email notification.
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BN will submit or assist Customer with submitting a Problem Report for:
(a) Type of Problem: Shipment Hasn't arrived yet. (b) Preferred Solution: Reship to Deliverable Address (c) Preferred Solution: Issue Refund
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What are the steps for submitting a Returns Request?
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1. |
Read our Returns Policy in its entirety prior to following the remaining, below product returns instructions. |
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Log into the Customer Account at www.blknice.com.
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Locate the Order(s) connected to the Return Request and click the Returns Items link. Once a Full Refund or Partial Refund has been processed for an Ordered Product, the Customer will be unable to submit an additional Return Requests for the Order Number that the Full Refund or Partial Refund was processed under.
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Specify the QTY To Return, Return Reason, Return Action, and leave a Comment, if the reason for the product return is not listed in the drop down options for the Return Reason or the Return Action.
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Once the Return Request has been submitted, Customers should see the Return Instructions and receive a confirmation email.
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What is the mailing address that should be used for returning Ready To Ship products?
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BLK NICE Boutique - Returns 14460 Falls of Neuse Rd Ste 149-392 Raleigh, NC 27614
This mailing address can only be used for sending return products. This same mailing address should not be used as the legal address for legal correspondences. All other types of correspondences sent to this same mailing address will be returned to the sender.
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What is the mailing address that should be used for returning Collection products?
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BLK NICE Boutique - Returns 217 Wrangler Drive Coppell, Texas 75019
This mailing address can only be used for sending return products. This same mailing address should not be used as the legal address for legal correspondences. All other types of correspondences sent to this same mailing address will be returned to the sender.
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